Refund Policy

Metanoia Training and Consulting ("we," "us," "our") operates PassMaster at metanoiatraining.com. This Refund Policy governs all course, registration, and subscription fees paid through our platform, processed via Paddle (our Merchant of Record).

This policy applies to purchases made on or after the effective date shown above. Purchases made before that date remain subject to the policy in force at the time of purchase.

PassMaster offers monthly subscriptions on a per-certification basis. Each subscription gives you access to:

• All mock exam simulators for the subscribed certification
• ECO-aligned study materials and handouts
• Performance analytics and domain-level reporting
• Articles and study guides for that certification

Subscriptions renew automatically each month until cancelled.

3.1 All Fees Non-Refundable

All course, registration, and subscription fees are non-refundable once payment has been processed. This applies regardless of:

• Change of mind or withdrawal after payment
• Non-attendance at a course or workshop
• Non-use of the platform or subscription features
• Failure to pass a PMI examination (PassMaster is a preparation tool, not a guarantee of exam success)
• Promotional or discounted fees
• Subscriptions purchased through third-party promotions

Creating a free account does not constitute payment and is not subject to this policy.

3.2 Limited Exceptions — Billing Errors Only

We will correct the following billing errors upon verification:

• Duplicate charge: the same transaction was processed more than once due to a payment processing error
• Unauthorised charge: a charge was made without your authorisation (subject to verification)

These exceptions do not constitute a general refund right. Each case is assessed individually. Contact us at [email protected] with supporting evidence.

3.3 Paddle Buyer Protections

All payments are processed by Paddle.com Market Limited ("Paddle"), who acts as Merchant of Record. Paddle's own buyer protection terms may apply in addition to this policy. In some jurisdictions, Paddle's policies may provide additional rights. Nothing in this policy limits rights you hold directly against Paddle under their terms.

You can cancel your subscription at any time from your account settings or by contacting us. Cancellation stops future automatic renewals but does not trigger a refund for the current or any prior billing period.

After cancellation, you retain access to the platform until the end of your current paid billing period.

If you believe you have been charged in error (duplicate or unauthorised charge), contact us immediately at:

Please include:

• Your full name and email address used to register
• The certification subscription in question
• The date and amount of the charge
• A description of the error
• Your Paddle transaction ID (found in your payment confirmation email)

We will respond within 3 business days. Approved corrections are processed within 5–10 business days and returned to your original payment method.

We ask that you contact us before initiating a chargeback with your bank or card issuer. Chargebacks initiated without first contacting us may result in suspension of your account while the dispute is investigated. We will cooperate fully with any legitimate dispute resolution process.

Nothing in this Refund Policy limits your statutory rights under applicable consumer protection law. If you are located in the European Union, United Kingdom, or another jurisdiction with mandatory consumer protection rights, those rights apply in addition to this policy and are not affected by it.

This policy does not affect rights you hold under the terms applicable to any purchase made before the effective date of this policy.

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. The revised policy applies to purchases made on or after that date. Purchases made before the effective date of any revision remain subject to the policy in force at the time of purchase.

For billing error reports or questions about this policy:

• Email: [email protected]
• WhatsApp: +962 798 500 285
• Address: Fayyad Al Assaf Complex, Wasfi Al Tal St 169, Amman Um el-Summaq, Jordan